Company Location: Ahmedabad, Gujarat, India

Exio is a property research, ratings, and insights platform. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have. By using Exio, you agree to this Policy.

1) Personal Data We Collect

Personal Details

When you sign up or contact us, we collect your name, email address, mobile number, and login credentials (username and password). This data ensures secure access to your account and allows us to respond to your requests.

Property Details

We collect the projects you view, your shortlists, comparisons, preferred localities, budgets, and ROI goals. This helps us tailor property insights, ratings, and reports to your interests in Ahmedabad.

Communications Details

If you message us, raise a ticket, or post in text-only community discussions, we store that communication. We use it to support you, improve our services, and keep a record of your requests.

2) Information We Collect When You Use Our Platforms  

Usage Data

We record how you use Exio: pages visited, filters applied, properties viewed, and reports downloaded. This helps us improve features and provide relevant insights.

Technical Data

We may collect device and browser type, IP address, operating system, and error logs. This secures the platform, prevents abuse, and helps identify issues.

General or Approximate Location Data

Using IP or device settings (if enabled), we infer city-level location to show more relevant projects, local trends, and Ahmedabad-focused insights.

Communication Data

We keep records of support chats, emails, or forms you submit so we can track resolutions and improve response quality.

Cookies Data

Cookies remember your session, preferences, and filters, and help us measure performance. You can manage cookies in your browser; some features may not work without them.

Insight Data

We log which research notes, ratings, ROI tools, and downloadable reports you access. This guides product improvements and content relevance.

3) Information We Receive from Other Sources

We host and process property-related materials obtained from builders, government, RERA sources, and market research. This may include images, brochures, floor plans, maps, progress reports, RERA numbers, and documentation. Users cannot upload images or videos; only Exio publishes visual materials after review.

4) How We Use Your Data

Provision of the Platform and Services

We use your data to create and secure your account, enable searches and comparisons, generate ratings and ROI views, and deliver research reports.

Third-Party Marketing Activities

From time to time, we may share relevant property updates from trusted partners, but only if you have opted in. We do not sell your data.

For Platform and Service Improvement

Aggregated usage trends help us improve filters, the accuracy of ratings, and the overall user experience.

For Fraud Prevention

Technical and behavioral signals help us detect fake accounts, scraping, or misuse of discussions and tools.

For Troubleshooting and Recovery

Logs and technical data are used to investigate crashes, restore access, and fix bugs.

Analytics Operations

We analyze anonymized and aggregated data to understand demand trends, report performance, and product adoption.

Legal Obligation

We may process or disclose information if required under applicable Indian laws or by lawful authorities.

For Communicating with You

We use your contact details to respond to queries, send important notices about your account, and share service changes.

For Grievance Redressal

Information you provide in complaints or tickets is used to investigate, resolve, and document outcomes.

5) Cookies

We use essential cookies to keep you signed in and secure, preference cookies to remember filters and city choices, and analytics cookies to understand site performance. You can manage or delete cookies in your browser settings; disabling essential cookies may limit functionality.

6) Who We Share Your Data With

Information You Give Us

Your profile and discussion posts may be visible in text-only community threads; we do not display your phone or password.

Service Providers

We use vetted vendors for hosting, security, analytics, and support. They process data under strict confidentiality and only as instructed by Exio.

Other Platform Users

Your text contributions may be visible to other users within community discussions. Media uploads by users are not allowed.

Legal Purpose

We may disclose information when required by law, regulation, court order, or to protect Exio’s rights and the safety of users.

Corporate Restructuring

If Exio is involved in a merger, acquisition, or reorganization, your data may be transferred subject to this Policy and applicable law.

7) User Rights

You can request access to your data, ask us to correct inaccuracies, delete your account, or limit certain processing. You can also withdraw marketing consent at any time. We will honor requests as required by applicable Indian law and within a reasonable time.

8) Storage and Protection of Personal Data

We store data on secure infrastructure with access controls, encryption in transit, and monitoring. Only authorized personnel can access personal data. While we take industry-standard steps to protect information, no system is entirely risk-free; please keep your password confidential.

9) Retention of Personal Data

We keep your data for as long as your account is active and for a reasonable period afterward for support, audit, or legal requirements. Inactive accounts may be deleted or anonymized after 24 months unless retention is required by law.

10) Third-Party Websites, Apps, and Services

Exio may link to builder sites, RERA portals, maps, or other services. Their privacy practices are separate from ours; review their policies before sharing information.

11) Children

Exio is intended for individuals 18 years and older. We do not knowingly collect data from minors. If we learn a minor has provided data, we will delete it promptly.

12) Changes to this Privacy Policy

We may update this Policy to reflect changes in features, laws, or practices. The “Effective Date” will change accordingly, and continued use of Exio means you accept the updated Policy.

13) Grievance Redressal

If you have questions or complaints about privacy or data use, please contact our Grievance Officer:

Email: contact@exio.in